Many of our customers have specific questions about our services. Here are just a few of the frequently asked questions we hear at The Mel Group.
Simply fill in an order form with your service requirements and we'll get back to you within 24 hours.
Cleaning supplies are included with one-time services only.
For our General Cleaning, Move-in/Move-out Cleaning, After Renovation Cleaning, Window Cleaning, and Washing & Ironing services, an evaluation is not required.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Yes, but we advise our clients to make a booking a week in advance
No, as long as the cleaner remains on-site until you have inspected and approved the cleaning.
Once the cleaning is complete
No, we do not offer couch cleaning as we do not have the specialized equipment required for the service.
No, we do not provide mattress cleaning as it requires specialized equipment that we currently do not have.
We do not clean wall-to-wall carpets. However, we do offer handwashing for rugs made from cotton, polypropylene, and polyester.
